Returns Policy

Return & Replacement Policy

McSARPONG MEDICAL EQUIPMENT & SUPPLIES makes every effort to ensure that the products you purchase arrive in perfect condition. However, in an unlikely event of damaged, defective or different/wrong item delivered, we offer a free replacement within 5 days of delivering the product.

Kindly inform us on  0550173991 /0209329070 or within 5 days of receiving the product if it is eligible for replacement. We may contact you to ascertain the damage or defect in the product prior to issuing a replacement.

Please note that McSARPONG MEDICAL EQUIPMENT & SUPPLIES will not be responsible for any delivery concerns if you do not notify us within five working days of receiving your order.

For successful pick-up, your product will be inspected for the following:

Original Condition with outer box or case
User manual
Warranty cards
Other accompaniments in manufacturer packaging
After successful pick-up, the replacement of the product will be delivered to you within the next 72 hours.